Refund and Return Policy

At Home Comfort, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to assist you with returns or exchanges.

 

  1. Returns

 

We accept returns within 30 days of delivery. To be eligible for a return, the item must meet the following conditions:

 

- The item must be unused, unwashed, and in its original packaging.

- The return must include the original receipt or proof of purchase.

 

How to Return an Item:

 

  1. Contact our customer service team at [email] or via our website to initiate the return process.
  2. Once your return request is approved, we will provide you with a return authorization and instructions on how to return your item.
  3. Ship the item back to us at the address provided. Please note that return shipping fees are the responsibility of the customer, unless the return is due to a mistake on our part (e.g., defective product or incorrect order).

 

  1. Exchanges

 

If you wish to exchange your item for a different size, color, or style, please follow the same steps as for returns. Once we receive the original item, we will send you the new item based on availability. If there is a price difference, we will inform you of any additional charges or refunds.

 

  1. Refunds

 

Once we receive your returned item, we will process the refund to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable, unless the return is due to an error on our part.

 

  1. Damaged or Defective Items

 

If you receive a damaged or defective item, please contact us immediately at [email]. We will arrange for a replacement or refund, and we may provide you with a pre-paid return label to return the defective item at no additional cost.

 

  1. Non-Returnable Items

 

For hygiene and safety reasons, we cannot accept returns on certain items such as bedding or sheets that have been opened or used. Please make sure to check your items carefully upon delivery to ensure that they meet your expectations.

 

  1. Cancellations

 

If you wish to cancel an order, please contact us as soon as possible. Orders that have already been processed and shipped cannot be canceled. However, you can return the item once it arrives following our return policy.

 

  1. Final Sale Items

 

Items marked as "Final Sale" are non-returnable and non-refundable.

 

Thank you for shopping with Home Comfort! We are committed to ensuring you are happy with your purchase.